Communication skills

The Fountains, a nursing home in Tucson, AZ instituted a staff training program called “Keep a Friend,” that motivated staff to adapt their communications styles to build relationships with others, according to Nursing Homes magazine.

The workshop helps staff members communicate more effectively with residents and their family, as well as colleagues.

“Associates learn the importance of active listening, engaging in conversation, correct tone voice, body language, empathy and eye contact,” says June Hussy, The Fountains vice president of public relations. “When practiced and incorporated into daily interactions, these skills help to improve teamwork and overall service and care, which in turn improve associate, resident and family satisfaction.”